Abzorb have been appointed to the Advanced Telephony Better Purchasing framework (Bpf). This framework enables GP surgeries to procure cloud-based telephony systems from a list of telephony suppliers who have met stringent criteria to transform healthcare and improve the patient experience.
Abzorb’s healthcare solution is an end-to-end unified communications solution that seamlessly integrates into existing patient management systems improving the experience for patients, employees and GPs.
Benefits Include ;
- Patient ID based screen popping to deliver a faster and more personalised service.
- EMIS integration with click-to-dial support.
- 99.999% reliability.
- SMS reminders and notifications.
- Critical care call routing for both vulnerable and VIP patients.
- Customisable on-the-phone surveys and feedback input.
- Auto call-back feature to avoid queue waiting with SMS capabilities.
- Ability to have video calls with patients.
“We are extremely proud to be a supplier on this framework. This appointment is testament to our ongoing success in the healthcare sector where we have digitally transformed many GP practices throughout the UK.
We work closely with GP surgeries ensuring they take a strategic approach to their internal and external communications and have a comprehensive plan that integrates into existing systems, helping them to streamline their business operations and processes.”
Dean Al-Sened
Head of Public Sector & Enterprise
Abzorb
